Billing Terms and Conditions
1. Accepted Payment Methods
At Sorolly, we offer a variety of secure payment options to ensure a smooth and convenient shopping experience. We accept the following payment methods:
- Credit & Debit Cards: American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, Shop Pay, Visa
All payments are processed in Polish Zloty (PLN).
2. Payment Processing
- Payments must be completed at the time of purchase.
- Orders will not be processed or shipped until full payment has been received.
- If a payment is declined or fails, the order will not be confirmed.
3. Pricing & Currency
- All prices on Sorolly are displayed in Polish Złoty (PLN) and include applicable VAT (Value Added Tax).
- Prices are subject to change without notice.
4. Secure Payment Processing
- Sorolly uses SSL encryption and trusted payment gateways to ensure your transactions are secure.
- We do not store your credit card or payment details.
- Our payment gateways use 3D Secure protocols (Verified by Visa, Mastercard SecureCode) to ensure safe transactions.
5. Refunds & Chargebacks
- Refunds are processed according to our Refund & Return Policy.
- Unauthorized chargebacks will be disputed. If you experience any issues, please contact us first at support@sorolly.com
- EU and Polish customers have the right to a full refund within 14 days of withdrawal from the purchase, as outlined in our Return & Refund Policy and in accordance with EU Directive 2011/83/EU.
6. Fraud Prevention
- Sorolly reserves the right to cancel or hold any order suspected of fraud or unauthorized activity.
- Additional identity verification may be requested for high-value transactions.
7. Contact Us
Store Name: Sorolly
Address: Spółdzielcza 5, 55-200 Marcinkowice, Poland
Email: support@sorolly.com
Phone: +48 725079307
Customer Service:
- Monday to Friday: 08:00 - 18:00
- Saturday and Sunday: 10:00 - 16:00
Thank you for shopping with Sorolly.